FAQs
Posted by Paul Sun on
Is Click Clock an alarm clock?
Yes, all our click clocks have three different alarm settings, so you can set 3 different alarms time in one day when you need to.
The click clock can display the time, date and temperature alternately, but sometimes I don’t want the date and temperature display, can I have the time display only?
Yes, you can set all the click clocks to have time display only. Just press and hold the V/S button at the back when the clock in normal display until you hear a 'beep', then the clock will only display the time.
The click clocks can be set in sound activated display or permanent display, what does that mean?
Sound activated display means you can set the clock display to go off when it’s quiet. The clock will look like a block of wood, but will light up again as a response to any
sudden sound, like clicking your fingers, tapping on your beside table or clapping your hands. However, some people like the clock display to stay on all the time without going off, which can also be done.
How can I set my click clock in sound activated display or permanent display?Just press the V/S button when the clock in normal display, and you will see “on : Sd” or “- - :Sd” on display. When it’s displaying “on : Sd”, it means the clock has been set in
sound activated display; when it’s displaying “- - : Sd”, it means the clock has ben set in permanent display.
I think the LED display is too bright when I set my click clock in permanent display, how do I dim it?
All the new version click clocks come with automatic dimmer, so it will automatically dim 2/3 between 9pm and 7am (bedtime), which has been programmed in and cannot be changed.
Can I use batteries and a plug/USB adaptor to power my cube click clock at the same time?
We don’t advise this, as this could gradually damage the clock.
I have one of your cube click clocks, and it’s being powered by batteries. How long will the batteries last if in sound activated display? And what about in permanent display?
It depends on what batteries you use. If you use good quality batteries, it usually lasts up to 6 months if in sound activated display when it has been used as your daily alarm
clock, and about 7 days if in permanent display. However, we don’t advise you to set the clock in permanent display when the clock is powered by batteries.
Why does the cube click clock come with a USB adapter? What is that for? Can I use it to charge my cube clock?
Unfortunately, you can’t use the USB adapter to charge the clock and the cube click clock is not rechargeable. The USB adapter is used for connecting to the other end of a
plug with USB connection. So when you want to plug the clock by mains rather than use batteries, you can us this USB adapter. However, please make sure the output of
your USB plug is no more than 5V. Otherwise, it may damage the clock.
My cube click clock has started flashing and keeps resetting itself. Is there something wrong with my clock?
This problem is usually caused by low battery life. As long as you replace the batteries, this problem will be solved. Meanwhile, we usually advise our customers to replace
the batteries as soon as possible when they notice that display of the cube click clock is faint.
Does the click clock have an snooze function?
Yes, for all our new version click clocks, including the Music Click Clock and Click Clock Lamp, they all come with snooze function. Plus, you can set 5 or 7 days alarm.
I don’t know how to turn off the alarm when it goes off. What should I do?
You just need to press any button in the back once, (apart from the RESET- button on the right), and the alarm will stop. Press any button twice will stop the snooze function
(if your click clock is the latest version)
How do I set my alarm?
Please read the instruction manual for detailed information on this. If you can’t find your instruction manual, it can be downloaded off our website on the support page.
Is there any difference between the cube click clocks and brick/slab click clocks?
Yes, there are a few differences. Firstly, the size is different, secondly, the brick and slab click clocks come with a mains plug adaptor, but the cube click clocks only come
with a USB adapter. Thirdly, the cube clock can be powered by batteries or DC adapter, but the new designed brick and slab click clock can only be powered by mains
plug (However,from April of 2014, all the brick and slab click clocks will be available in a rechargeable version, like the new Square Click Clock, so they can be portable and
wire-free with in-built rechargeable lithium battery);
Are the click clocks made of real wood?
All the click clocks are not made of real wood, but they’re all made from handmade timber boxes with plastic wood-effect veneer finish. However, our music click clocks are
made of real wood finish.
I bought one of your Music Click Clocks, and I love it ! However, when I tried to play music via the AUX connection, it seems the sound quality is not as good as when it’s playing via Bluetooth. Why is that?
In that case, please make sure that you have turned on the Bluetooth as well. Because the Bluetooth button “MODE” is not just for turning on the Bluetooth device of the clock,
it's also used for turning on the 2 subwoofers in the clock.
Is there any warranty for your products?
Yes, all our products come with one year warranty. If there is any fault with your product, please contact your local retailer where you bought your item from or contact us at
+44 (0) 24 7632 2265 or email us at support@ging-ko.co.uk for further help. Please keep your purchase receipt or order number when you contact your local retailer or us.