Customer Service

If you need help with the functioning of our products,  please firstly check our FAQs page as this provides many common solutions. 

However, if you require further assistance please contact customerservice@ging-ko.co.uk and we will attend to your requests within 48 hours. 

Alternatively, you can contact us by telephone on +44 (0)1926676527. 

If you are disputing the whereabouts of your order, please allow 7 working days before getting in touch, as we can experience delays during busy periods. 

For international customers, there is a significantly longer delivery time, it can usually take more than 2 weeks for delivery. For more information,  please check our delivery information page.